40,000 per week), followed by 5. Make sure you give it enough time to power up before you try to connect to it again. Find useful FAQs to help you if you have a query about a broadband fault. However, our assigned port on the SASA did not work, so the installer had to plug us into a different port (Port 7 instead of Port 1 on the same SASA). Then just follow our step-by-step guide to install your broadband yourself. Dedicated leased line, just for your business. In fact I left it switched off overnight and switched it on again this morning but the red light is still showing. Re: Placement of ONT. Solution:The Openreach engineer who connected up our fibre service the other day suggested that the BBU would provide backup power for only about an hour. If you’re still having problems try restarting your device. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21• Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. Your ONT is working, your hub is connected, and you’re online. Choose your product and log in to our troubleshooter to report your problem. wrote: Absolutely, yes. 5 million UK premises with FTTP by March 2021 (current build rate of c. Press and release the Reset button on the back of the Business Hub. We will probably go for a 500mbps package. 2 Openreach: Developer uide Contents 01 Internal equipment 04 02 Home wiring 06 03 Developer self-install 11 04 Cabling and ONT positioning 14 05 Single dwelling units (SDUs) 19 06 Multi dwelling units (MDUs) 21 07 Commercial units 25 08 Duct laying 28 09 Modular jointing chambers – QuadboxTM 32 10 Joint boxes, footways and frames & covers 35 11. I asked a similar question a while back. Openreach Battery Backup Unit - Fault Light on even after new batteries. It may look like one of these. . For your convenience, Premitel have assembled a fibre termination point relocation kit that contains all the items required to move your ONT to another location. Start a chat with us to get yours. Left the modem off overnight and restarted this morning. sicomplaints@openreach. Huawei ONT. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) From abroad: +44 150 174 7714. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. 2 Ratings. It was only ever to provide a Power Back Up for the Fibre Voice Access Service in the event of a Power Cut. The wifi equipment is supplied by Ogi and will be installed by the Openreach Crew. Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with. Network operator Openreach ( BT) has officially confirmed that their £15bn rollout of gigabit-capable Fibre-to-the-Premises ( FTTP) based broadband ISP technology has today reached the milestone of 10 million premises passed (up from 9. "The fibre cable from the CSP to the ONT is designed mainly for internal use, so it is preferable to keep any external run of that as short as possible. On my router, the power light is solid white, the wifi is solid white but the internet light keeps blinking red (blinks red twice fast. Hayth said: I'm on Aquiss (so openreach ONT) - want to troubleshoot and check if my router's the issue in my network and wanted to test a direct connection between my computer and the ONT. The 13mbps was before the fault, during the fault it was down to 3 or 4 mbps, and the upload was only 200kbps - as I don't have a phone plugged in, I never noticed the. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. The automated system confirmed there was a fault on her line and promised an engineer would call – but only before. 1 Rating. If you've got Fibre, you should also make sure that your router is set to Fibre mode. (ezbend) is run in a continuous fault-free length to the alternative position. Openreach's response to Ofcom's Consultation on Promoting investment and competition in fibre networks: Wholesale fixed telecoms market review 2021-2026 - 15 May 2020. All you can do is speak to the BT FTTP team 0800 587 4787Section 1: Disconnect existing router & WiFi. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up being sent an inferior Hub 4 (Arris TG3492LG-VMB) and with no clear promise to rectify the issue at a later date. Find out more. Check the connection at both ends of the Ethernet cable between the Openreach ONT and your hub. The ONT is showing a red fault light (although I can at the moment get online). With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. Lines are open. etc. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Currently have Fibre to the Premises via Sky, no problems until today. Check that the white fibre optic cable is fully connected to the ONT and is not damaged. You should already have an ONT in your home if we’ve. uk. red fault light on bt openreach box Review ourTranscript FAQsfor additional details regarding required content, format, and submission. Brian. The result is a neater presentation of the Openreach equipment that also offers someConnecting X20 direct to Openreach ONT - Home Network Community. The Nokia ones only have the Serial Number on the back and usually begin with AL. What is an ONT (Optical Network Terminal) - FTTP. So if the red ended cable is plugged directly from the ONT into the SH everything connects fine. Openreach have now undertaken 1st and 2nd Stage installation of 1. I set them up with their respective. We’ll either install a small socket on the wall by the plug or a. We're rolling out Ultrafast Full Fibre broadband to 25 million homes and businesses by December 2026. It implements ultra-broadband access through the GPON technology. . Ultrafast Full Fibre broadband will service your needs for decades to come. Openreach has said it has successfully completed a test of a next-gen fibre technology that promises to more than double maximum network speeds. The quickest way to get in contact is to use our virtual assistant. 36 Comments. Before you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. Most of the ISPs that we spoke with said that, on the rare occasion where problems arise, it’s usually the Power Supply Unit (PSU – Power Adapter) for the ONT that fails, rather than the optical processor itself. B. Openreach have finished fibre install to my street so looking to change from VirginMedia. The Physical Infrastructure Access provides service providers with the opportunity of fibre installation in the access network via the incumbent operator’s ducts and poles. Re: OpenReach white box shows Fault light and getting Wifi issues If you have the older style ONT with a battery backup for when Openreach provided the now defunct FVA ( fibre voice access ) the batteries are probably no good and the fault light is indicating this rather than a LOS fault light on the ONT itself, if you had a LOS fault on. Plusnet. Openreach out again – no fault found – new NTE5C + Mk4. BT Openreach were in our area a month ago and for a week the local community was clogged with Openreach vans with engineers installing FTTP. A blue light means you’re connected to broadband, but another colour may mean there’s a problem. 04 Sep 2021 11:04 AM. Dust is bad. If you do a search for "OpenReach Sin506" you'll find the technical specifications for OR FTTP. @elu_one Thank you for both for your reply - this is exactly how I have set up the WAN interface with PFSense box (Having a slight senior moment) - I have a T730 Not the T720 which does have the Realtek RTL8111HSH Realtek NIC on board that currently handing the WAN connection to the. When I arrived home from work last night I noticed that there was no Internet available at home and there was a red light showing for the LOS indicator on the ONT. #3. New router deployed. BT Smart Hub 2. Having trouble with broadband or phone in your new-build home? Here are some things you can try. Today the first live subscriber has been connected via this platform. For more information about how the ONT works, Openreach has published a homeowners guide on their website. Then just follow our step-by-step guide to install your broadband yourself. Choose a topic. The picture below here demonstrates what an. Message 3 of 17 0 Kudos Reply. Light levels could be misreported, OLT might try and push a firmware that bricks your ONT etc. If interested, please contact your local customer network Openreach Optical Network Termination (ONT) and enclosure The ONT is the Openreach demarcation point. Guaranteed 5-hour fix time if something goes wrong. The engineers bring along the ONT/NTE and an Eero router, string some Cat6 network cable betwixt the two, and you're done. After a few more minutes the Power light should come on. A simple guide to what the colour of your Plusnet router lights meanWould you have a photo of the ont and associated boxes that you could post ? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43. Where you self-install the ONT, you will have control over when the equipment is installed. Download an entire 4K movie in under 24 minutes and make broken video calls a thing of the past thanks to incredible download speeds of up to 80Mbps and upload speeds of up to 20Mbps. Fantastically fast. Last year saw Openreach select ADTRAN’s Software-Defined (SD) Fibre Access Platform to help support the rollout of their new 1Gbps Fibre-to-the-Premises broadband ISP network (), making them the operator’s 3rd strategic supplier. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. Los light red on ONT fttp. Message 8 of 20. So it had better be good. Back to reading blogs and the above OR link. However if Openreach is unable to update the records or the template was not used then the appointment will go. 45 Comments. Hey, so for the past year or so I've been running a mesh network of Deco M4s. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. 4 Dec 2021 at 16:27 #3 matt100. (ezbend) is run in a continuous fault-free length to the alternative position. Openreach battery back-up unit. I have tried charging the batteries in a separate charger and even replacing them with a different set but no matter what the Fault light is always lit. Sky on fttp do the same so one isp may not have faults whilst another may . Internet connection dropped so I ran through the Sky helth check. If interested, please contact your local customer networkThe test itself appears to be a throughput speed test, which examines the link between the Optical Network Terminal (ONT) inside your home (example pictured) and a special tester in the Openreach network (i. What do I do with the cable (that looks a bit like a network cable) that runs between the BBU and the ONT. Email: [email protected]. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but still no luck. #4. Step 1: Check your Hub. It replaces the traditional copper master socket. TV. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. Future-proof. At present Openreach is on the long journey. LOS fault indicates the Openreach ONT is not seeing any light down the fibre, or level has dropped to a level where it cannot work. So I unplugged it to make it easier for the plumber to weld the hole in the gas pipe. Light status. It's an Openreach ONT rather than BT. Not Available. BT landline help for help managing your account. Turn your broadband equipment off and then on again. PON flashing and LOS off. 5 Gbps services over the fiber network. markt99. * Wide range 90-264 volt input for world use. Openreach ( BT) has informed ISPs with Fibre-to-the-Cabinet (FTTC / VDSL2) and G. 44. It is available to buy from £24. Obviously they’ve sacrificed a few little things. Check all cables are firmly plugged in. Here’s a handy guide to what the lights mean. Line reset back up to. have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. You'll need to log the fault with Sky: they will probably book Openreach to replace the. 73 million). Or. This page is about the FTTP termination device that Openreach install for FTTP customers. PON off, or PON and LOS both flashing. Openreach Nokia. Realtek. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. The back-up unit keeps the batteries charged up, and also tells you when the batteries need replacing. Openreach (and ISPs) should be able to track your connection from the serial number on the ONT. This is an example of an ONT: Don’t forget, you can also confirm your current broadband package by checking your welcome. (ezbend) is run in a continuous fault-free length to the alternative position. First noticed the SH2 flashing purple and lastly moved a unit out the way to get a good view of the Openreach modem. Usually your engineer will use the hole from your existing phone line. Repair appointment: 07701407771. If you’re planning or building a new development, doing roadworks or working on a regeneration project, you might come across some of our network infrastructure or equipment (like telephone poles or street cabinets). 5Gbps LAN / Ethernet ports. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. The ONT has a serial number which is registered and used to activate the service so a different ONT wouldn't work. Since then this. @elu_one said in BT FTTP & PFSense:. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. In fact I left it switched off overnight and switched it on again this morning but the red light is still showing. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. So @ 230volts, that means around 0. * Incredibly low fault rates * No minimum load. Power off (then back on) your BT OpenReach modem so as to ensure best possible sync speed. Backhaul Extension Services (BES) Backhaul Network Services (BNS) Openreach Network Backhaul Services (ONBS) TDM (Time Division Multiplex) access bearer. The Nokia ones are about 4inch Squared whereas they Huawei are about 8 inches by 5. 18 May 2022 02:14 PM. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. One to take the fibre to the wall of the customer's property & test it, & then a second visit to fit the ONT. At present existing speed tests can be setup in a lot of different ways,. If your connection still doesn't work and you will need some further help, you can contact our. At present Openreach’s “full fibre” network, which already. Wire a new connection from inside the 5C for broadband, assuming it is filtered inside the back plate. Use the pictures below to work out which one you have, then follow the instructions. Press and release the Reset button on the back of the Business Hub. 1,333 Views. End to end provision of OH & UG FTTP network. Network access provider Openreach ( BT) has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises ( FTTP) download speeds – 1. We’ll remotely activate a port on the ONT. Every now and then the WAN1 port light flashes, but not much. Openreach chap came earlier on, tried a new ONT but still got the solid red LOS light and then went outside to measure light signal at CSP. Check status. You can't contact Openreach directly. Connection problems can often be solved by 'power cycling' your equipment which just means shutting it down and then switching it back on in a controlled way. If I plug the BT supplied Super Hub 2 into the same ONT port, the BT hardware connects to the internet fine and dandy. Ideally, when the router is connected to the ONT, you'd go to the router's web interface and ask *it* whether the WAN port is running at 1G or 100M. • Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. Openreach battery back-up unit. Guaranteed upload and download speeds of 50Mbps (100Mbps option also available) 100% target availability SLA so you’re always connected. If you already have an ONT, it’s very quick to get connected. Sometimes they'll need to create new hole. . Re: Openreach supplied dodgy 100Mbps-limited Ethernet cableI've looked up the OPENREACH ONT device (Nokia modem) and it appears to be just a modem. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. On my router, the power light is solid white, the wifi is solid white but the internet light keeps blinking red (blinks red twice fast. Unplug your existing. If you only see the cable that comes into the CSP from either overhead or underground and no other then the ONT is probably on. Message 2 of 7. Hi everyone. The ONT will need a standard plug socket. If you haven’t heard of Openreach you won’t be alone. OK - thanks everyone for your replies. Ultrafast Fibre-to-the-Premises (FTTP) is the ultimate broadband technology in terms of reliability and performance (e. So even if you already have an ONT from Openreach, then those who order one of these faster tiers will require another engineer visit to put the new. 5Gbps (symmetric) speed consumer UK broadband tier available at wholesale for their retail ISPs to sell on to customers, which harnesses the operator’s new 10Gbps capable Fibre-to-the-Premises (FTTP / XGS-PON) network. Teardown of the battery backup unit used in FTTP installations. More recently referred to as CST provision or CST repair. Provision of the Openreach equipment When Openreach installs the equipment we will install the ONT wherever the incoming fibre cable is located. You. There will probably be a second cable that comes out of the box which is connected to the ONT. It sound like the power unit has failed, there have been a few similar reports. In both cases, the cable runs directly from one of our exchanges. g. No I haven't. Would this work? Primary. Having trouble with broadband or phone in your new-build home? Here are some things you can try. Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online. Re: Digital voice and FTTP with Openreach ONT modem. Activate the batteries - pull the plastic tab away from the handset. I have fibre to the premises. With Full Fibre you’ll be able to stream 8k TVPower up - unpack your Digital Voice handset and connect the power cable to the back of the charger base. survey and audit Openreach equipment affected by your project, protect them while you’re. Yes I've got all the login for the TP, I was using it previously for my FTTC setup with Sky as a modem and router. 1, 2, etc. I believe it means the battery backup unit is low on battery. The problem with the Openreach checker is that it only shows the type of technology available at the address, but not the actual speed for ADSL or FTTC, nor if there is capacity available. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. Fibre optic link is not Live, or there's an issue between your property and the BT exchange. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. The three lights on the Openreach Nokia ONT are solid green. 1). An Openreach engineer visited on the 2nd day and said the fault was between the poleThe engineer will want to know where to put the ONT, so it's best discussed with them when they arrive. Sat watching tv/sky this evening. Zen appealed Openreach’s decision but today Openreach came back again yesterday echoing what they said before. While the provision of internal wiring beyond the Openreach ONT is the responsibility of able to mount either ONT option. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in. g. ONT stands for Optical Network Terminal, sometimes (mistakenly) called an openreach modem. Help reporting and fixing landline problems online. This is of the form of a name followed by @, a realm, a dot then a single digit number. In some cases, we’ll use an internal fibre converter. Please help. e. Here's a video from our recent Openreach Presents: The UK Digital Upgrade event from our Chief Strategy Officer, Richard Allwood: We'll be retiring the old analogue phone network at the end of 2025. This will usually be Port 1 . Thanks: 4,664. Life at Openreach Diversity and Inclusion Application process Opportunities About Overview Our company How we're led Our story Awards Where and when we're building Retiring the copper network Service providers News. This is used for most of the 160M and 1G services. . The Openreach ONT won’t be removed if you change to another provider that doesn’t use Openreach products , which makes sense , you may at some point want to switch back to BT , or want to use another provider that does use the Openreach network , or you could move out and the new occupant wants to use the OR connection, all that. This is a small network termination point. 28K views 2 years ago Fault Fix / Diagnostics. BT customer service phone numbers (broadband, mobile or phone line) problems. I connected it to my Sky router, i have sky Ultrafast Broadband FTTP, works no problem, however can i connect the X20 direct to the Open reach ONT and if so. This is a GPON device, and can support speeds up to 1Gb/s. It also applies to Cityfibre based FTTP if connecting your own router to their ONT. After a few more minutes the Power light should come on. It has an ethernet cable coming off it into the provided sky hub router. New MPF LLU connections have increased by 22p, from £24. Summary: Fttp ONT showing red fault light. uk. But that all changed last Friday at 10:12am when the service dropped. Contact us. The Openreach installation was excellent, the engineers were very professional and willing to customise the installation so that it was installed where we wanted it on our property. The original pilot started on 1st December. LOS: Off: You have a working fibre connection: LOS: On: You have a fibre connection issue – check the fibre connection in the bottom of the ONT. After overheads, etc, you're closer to 2. Install the replacement batteries, being sure to place them the right way. Then call 999 as soon as it’s safe to do that. Checking the other end of the Ethernet cable is correctly plugged into the LAN1 socket on the Openreach modem. Having problems connecting? Disconnect the power cables to both your ONT and hub/router for two minutes. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. Would OR replace the older ONT for a new one as a fault to rule it out or just to get old hardware. The FTTP installers never mentioned what to do should an issue arise. able to mount either ONT option. Try a new cable if needed. Not all ISPs require PPPoE authentication over Openreach flavoured FTTP at the customer's end, BT Retail is the obvious one which springs to mind. Ok I think of the next alternative way, to avoid problems with a fiber cable I can't test before openreach would connect up in 1 or 3 years. For all other broadband plans, you can use a non-Vodafone router, but it needs to be one that's approved by Openreach. 8Gbps on their Fibre-to-the-Premises lines. PON and LOS (left-hand lights) PON solid green. This is physical layer rate not what may actually be carried as useful goodput. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. Solved! Go to Solution. 2. Get Superfast, reliable fibre deals starting from R299 per month. We know there are no limits to what people can do when they connect. You would need to use VLAN=911 on. Registered: 20-04-2016. Your ONT is connecting. Fix the unit back on the retaining screws and allow. The DCoE is an Openreach Engineering Support Team, they don’t deal directly with members of the public. I pushed Sky to contact. This is used for most of the 160M and 1G services. If you are a fibre customer, it’s likely you’ll have an Openreach modem (or ONT) installed. *Unthrottled, with Free Router & Installation. When asked, press and hold the WPS button on. My FTTP has been down for 8 days, red LOS light on the ONT. I have rebooted the ONT several times but to no avail. I wanted my ONT in an internal cupboard, so I ran flexible conduit (with a draw string) under the floor and through the rear wall where I knew the fibre would be entering. We’ll remotely activate a port on the ONT. EchoLife HG8110H. " From the CSP to where the fibre enters the property can be any length. Check all the cables are connected properly and haven’t come loose. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). Sponsored Links. 1 LikeI've just had Fibrus out to install a new connection. The ONT is the small box our engineer installed inside your home when we set up your service. uk. This suggest that the original plan was for a two-visit install. “One of the challenges for our industry is whether the fault lies in the fiber access network or the home. The Openreach ONT sits in an enclosure providing space to manage the wiring, keeping everything neat and tidy. What to do. I’m now looking through the various providers who can use the openreach wholesale fitted line and ONT. They may have also used some special tools to bond or fit the fibre to the ONT. I am NOT a Sky Employee Myself & Others offer our time to help others, please be respectful. e. The BT fibre hub ONT is showing as powered up but the LOS light is on indicating a fibre connection issue. LOS: Off:. Previously, Openreach was owned by BT. That's the output power lead, remove it and power the. It then feeds into the ONT in the same manner as it exits the MS. damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. The Openreach ONT doesn't have a modem/router mode. 44 0 objA while ago it appeared to be very stuttery as you say. I contacted BT, they sent me a replacement router and it was still stuttery. Only a single • Fit RJ45 modular boxes. 5 watts. You still haven’t said i. Could someone who is familiar with FTTP and the Openreach ONT please confirm that if the LOS light on the ONT is red then there is a fault somewhere in the network, or the optical cabling, or the actual ONT itself, and that this red light doesn't indicate a fault in my ethernet cable that leaves the ONT to the WAN. Leave untagged, no VLAN, and connect your router to the Openreach ONT: Login: As advised: We allocate a login for one or more lines. If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. Here’s a handy guide to what the lights mean. Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. If you are provided with the eero 6 package then the eero 6 is the gateway router connected to the ONT via a Cat5e Ethernet cable supplied with the ONT. Phone scams are on the up, especially across the UK. The lights on your Fibre Connection Box let you know when everything's working as it should be and can tell you what's wrong if you're having problems with your connection. The ONT has power: Power: Off: There is no power to the ONT. Re: Openreach has no connection. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. 1) shows connections to the phone from the "Overview" tab. If your installation has a battery back-up unit then you can try eliminating that in case that is at fault. Checking your ONT Lights. A multiport ONT is only useful if these network providers intend to provide multiple services over it. Find out more about Full Fibre and discover what broadband speed actually means. 1 Rating. Reports are on the rise in the UK of phone scams where crooks are calling victims claiming to be from BT Openreach. Find out how to check your own telephone equipment with our helpful. ”. The house has an openreach ont which has been in use until the tenants moved out last week. The lights should settle within a few minutes. The power supply in to the BBU can go straight in to the ONT, swap it in and see if that brings the ONT back to life. Aspiring Contributor Mark as New;Hi. Here are some answers to help you. See if Ultrafast Full Fibre broadband is available where you are. Openreach have now undertaken 1st and 2nd Stage installation of 1. As @licquorice says, you can't run the fibre yourself. Checking the other end of the Ethernet cable is correctly plugged into the LAN1 socket on the Openreach modem. Push Openreach to resolve the database / addressing issue then you should be able to order - this is the sticking point. Network access provider Openreach has notified UK broadband ISPs about a new Complex to Fibre (C2F) trial, which could result in some copper-line based customers being given a Fibre-to-the-Premises service in situations where it’s available and repairing the existing copper line would be too complex / costly. 4) Openreach say BT retail do not turn on Voice by default (unlike Sky) and hence BT Retail's broadband is more reliable. Generally, engineers can be quite flexible. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges.